Terms and Conditions

1.1. You can place orders with Haggle Hub online or by phone, using our sales team telephone number.

1.2. These options are collectively referred to as the ordering service. Further information on each of our Services is available at www.haggle hub.co.uk.

1.3. The terms and conditions contained in this document (“Terms and Conditions”) apply to purchases made using any one of the Services.

1.4. Throughout these Terms and Conditions, the terms “Haggle Hub, we, our, us” refers to Haggle Hub.

1.5. Access to the Services will require customer registration, and a member number and PIN number (“Password Details”) will be supplied to the customer. The information that you provide must be accurate and complete. All Password Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable. You as the customer will be responsible for maintaining the confidentiality of your Password Details to prevent unauthorised access to your account. Customers agree to accept responsibility for all activities that occur under your account or using your Password Details. You should take all necessary steps to ensure that your Password Details are kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

1.6. By using the Services, you are indicating your acceptance to comply with these Terms and Conditions. This constitutes the legal agreement between you and us and it can only be amended with our consent. Any purchases you make are subject to these Terms and Conditions.

1.7. Haggle Hub reserve the right to change these Terms and Conditions from time to time without prior notice, provided that any such change will not affect any purchases customers make before the change is implemented. As a valued customer, if you continue to use the services it will demonstrate your acceptance to comply by the latest Terms and Conditions. Our most up-to-date Terms and Conditions are available on this page.

1.8. We will use any information you provide in accordance with our privacy policy which can be viewed below.

2.1. To find out how to place an order to purchase a product from Hagglehub.co.uk, you should refer to the relevant services information on this page. Whether you choose online or telephone for your order, you will have an opportunity to check through and make corrections in your order, before you submit your order.

2.2. All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. We may also close your account for any reason including the reasons detailed in section 9.3 and will not be liable to you or to anyone else in those circumstances.

2.3. If your order includes products which are not available from stock, we will contact you to ask how you wish to proceed. Where our customer has ordered an item which is placed on wait list service, you may have the option to wait until the products are available from stock, or alternatively you may cancel your order. For details on our Wait List service, please refer to section 3 below.

2.4. Acceptance of your order and the formation of a contract between us will take place when we despatch the products ordered to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with section 9 below.

2.5. You can check the status of an outstanding order at any time by phone or online at www.hagglehub.co.uk.

3.1. Some products that are currently out of stock are available to order using our hub network service. We will advise you if this option is available when you place your order.

3.2. When the product comes back in stock, we will despatch it to you immediately. You may only pay for items with your credit/debit card. Your credit/debit card will not be charged until the product has been despatched. If stock does not arrive within the next 30 days, the order will be cancelled and we will inform you by post.

3.3. Orders are fulfilled in the order that they are received. When new stock arrives, the customers who ordered first will receive their products first. If your credit/debit card expires or is no longer valid or if payment is not authorised, Haggle Hub reserves the right to cancel your order and notify you by post or email. If your address changes and you do not notify us, we reserve the right to cancel your order.

4.1. Some products that are currently out of stock are available to order using our Advanced Order service. We will advise you if this option is available when you place your order.

4.2 Advanced Order means that Haggle Hub can secure additional stock from a supplier, but we have not yet received that stock into our warehouse. When a product is available on Advanced Order, you can order a product immediately and we will despatch it to you when the product comes into stock. You may only pay for Advanced Order items with your credit/debit card. If stock does not arrive at Haggle Hub within 30 days, we will contact you by telephone, post or email and we reserve the right to cancel your order.

4.3. Advanced Order orders are fulfilled in the order that they are received. When new stock arrives, the customers who ordered first will receive their products first. Your credit/debit card will not be charged until your product is despatched.

5.1. Some products are available through Alternative Delivery service. We will need you to advise us of this option when you place an order.

5.2. You may only pay for Alternative Address Delivery with your credit/debit card. We will charge your credit/debit card only when each order is despatched. If we no longer have stock of the product you have requested on Alternative Address Delivery, we will not accept the order and we will inform you by post or email that the product is no longer available. If your credit/debit card expires, is no longer valid or if payment is not authorised, we reserve the right to cancel your orders and notify you by post or email. If your address changes and you do not notify us, we reserve the right to cancel your orders. You can cancel an Alternative Address Delivery request by contacting a member of our Customer Service Team, details available in the Customer Service section.

6.1. All prices are in pounds (£) sterling, inclusive of UK VAT (where applicable), but excludes delivery charges (P&P).

6.2. Delivery charges, where applicable, are clearly displayed when you view the products you have selected within your basket or are given to you by our telephone operative when your order is placed. Delivery charges will be added to the total amount due once you have selected a delivery service, upon which they are automatically calculated and added to your order.

6.3 Subject to section 6.2, the price you pay is the price displayed on the relevant product at the time we received your order.

6.4. In the unlikely event that the price of a product has been incorrectly advertised, we will contact you by telephone or email, to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. We will not be obliged to supply products at the incorrect price. Further information on pricing is available below in the FAQs Section below.

7.1. Payment can be made by most major credit or debit cards. We do not accept cash. Further information on payment method is available in the FAQs Section below.

7.2. We cannot accept your order until you have paid for it in full.

7.3. Credit or Debit card transactions are subject to routine searches from time to time. Haggle Hub undertakes these searches in association with licensed credit agencies to detect and prevent fraud. For more details on how we treat customer data please refer to our privacy policy.

7.4. You agree to allow haggle hub to retain and use your credit card/debit card details for any subsequent purchases made by you when using the services. It will also be the customer’s responsibility to provide updated credit or debit card details, in order for products to be purchased and despatched.

8.1. We deliver to the UK and Northern Ireland (unless otherwise specified).

8.2. Where delivery charges are displayed on screen, these are standard UK mainland delivery charges only. For further information about alternative delivery services and charges, please contact a member of our Customer Service Team.

8.3. We can provide an express delivery service (next day) at additional cost, for most addresses in the mainland UK and Northern Ireland only. For further information on express delivery and to confirm that this service is available for your address please contact a member of our Customer Service Team.

8.4. The estimated timescales for our deliveries are usually 3-5 days.

8.5. We only despatch products ordered by you once payment has been authorised by credit or debit card.

8.6. We will deliver directly to the address specified in your order. We cannot deliver products within the same order to multiple addresses. In some cases we can deliver an order to an alternative address from your registered membership address. Such an alternative delivery address can only be provided to us when ordering by phone and speaking to a member of our Customer Service Team.

8.7. Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility. The risk of loss and damage of products passes to you on delivery.

8.8. When you buy any number of identical products (for example same colour, size and style) in the same order and have them delivered to the same address, you will pay the full postage and packing charge for both products.

8.9. If you choose to order products to use outside the United Kingdom, you are responsible for complying with local laws of that country or continent, if and to the extent that they are applicable. We do not represent or warrant that any product we sell is appropriate for use or available in locations outside of the United Kingdom, or that it complies with any legal or regulatory requirements of such other locations.

8.10. If you order products for delivery outside the United Kingdom, we will not be able at this time to fulfil the order, as Haggle Hub does not delivery outside the United Kingdom.

If in the future we deliver outside of the United Kingdom, products may be subject to import duties and taxes which you will be responsible for. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist.

9.1. Every product sold by Haggle Hub is backed by our 30-day money-back guarantee (“30-Day Money-Back Guarantee”). We want you to be satisfied with your purchase. However, if you change your mind about a product or you would like to change the product, simply return it within 30 days of receipt, in accordance with the return instructions and label enclosed with your order. We also recommend that you obtain proof of posting. Where a product is too heavy to be returned via Royal Mail, please contact our Customer Service Team, to arrange for collection by courier. You are responsible for the cost of any returns.

9.2. Under our 30-Day Money-Back Guarantee, the purchase price will be refunded provided that the product is returned in clean condition and in its original packaging. You should allow up to 21 days from receipt of your returned product at our Customer Operations Centre for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the products. Your delivery charges will not be refunded. For further information on our 30-Day Money-Back Guarantee please see our returns policy at www.hagglehub.co.uk.

9.3. It is our policy to contact and work with customers whose level of returns is very high. We reserve the right to close their account. If this happens, the customer’s statutory rights will remain unaffected, orders accepted by us before the account has been closed will be fulfilled in accordance with these terms and individual product warranties will continue to be honoured in accordance with their terms.

9.4. You also have a statutory right to cancel your purchase. If you wish to cancel, you must tell us in writing via post or email (please see our cancellation procedures at www.hagglehub.co.uk for email cancellations) within 7 working days from the day after the date on which the product is delivered. You should keep evidence of having given your cancellation notice, such as a certificate/receipt of posting the product. You must take reasonable care of the product and you should return the product to us (at your own risk and cost) within 7 working days of notifying us of your cancellation. The product must be returned unused (except to the extent used reasonably or necessary to examine the product). Please return the product with its original packaging. The following products are excluded from this legal right to cancel: (i) perishable products such as food or flowers; (ii) audio/video recordings, DVDs or computer software that you have taken out of the sealed packaging in which they were delivered to you; (iii) products made to your own specification; (iv) periodicals or magazines; and (v) any other products that due to their nature cannot be returned. We will refund the purchase price of the product.

10.1. We will refund the purchase price together with the return delivery charge for any product which is delivered in a damaged or faulty condition.

10.2 Alternatively, and at your option, Haggle Hub will replace the product with the same, or a similar product (subject to stock availability). Contact a member of our Customer Service Team (see section 15 below) who will send you a pre-paid label to return the product by post. Please include your membership details and order number, reason ‘product damaged or faulty’ (if possible) with the returned product and indicate whether you require a refund or replacement (subject to stock availability). When returning the product by post, please remember to obtain proof of posting. Please allow 21 days from our receipt of your product for your refund to be processed or a replacement product to be despatched.

10.3. We reserve the right to refuse to issue a refund/replacement product and to recover the cost of the return delivery from you in the event that the product is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions, or if the problem is due to normal wear and tear. We do ask that damaged or faulty products are returned promptly.

10.4. For further information on how to return faulty or damaged products see our returns policy at www.hagglehub.co.uk.

10.5. Nothing in this section or elsewhere in these Terms and Conditions or in our returns policy affects your statutory legal rights.

11.1. We have taken reasonable steps to display as accurately as possible the details of our products. However, the actual details you see on the website will depend on the equipment you use to view the products. We cannot guarantee that your mobile device, laptop, tablet or computer monitor display meets with the exact requirements, to view the product accurately.

11.2. Any information regarding sizing of products is included as a guide only. If you are in any doubt as to the size of any product you require, we recommend that you contact us prior to placing an order. Our contact details are set out in section 14 below.

12.1. We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

12.2. You are responsible for the use you make of the products you order. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss.

12.3. Nothing in our Terms and Conditions affects your statutory legal rights.

13.1.

Haggle Hub is a company registered by Haggle hub Limited in England and our correspondence address is

North London Business Hub, High Street, Southgate, London N14 6BS.

. Our contact details are set out in section 14.

13.2. Any formal legal notices should be sent to us at the address at the end of these Terms and Conditions by post or by email and Haggle Hub will send confirmation by post or email within 14 working days.

13.3. Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms and Conditions.

13.4. If any part of the Terms and Conditions are found to be unenforceable as a matter of law, all other parts of these Terms and Conditions shall be unaffected and shall remain in force.

13.5. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of the Services shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

13.6. You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions or any related order for products.

13.7. Haggle Hub reserves the right to transfer, assign, or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms and Conditions or any related contract to any third party, for the purpose of meeting its legal obligations.

13.8. No term of any contract subject to these Terms and Conditions shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to such contract.

13.9. You and we agree that English law applies to these Terms and Conditions and that any dispute between us arising out of or in connection with these Terms and Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

If you have any enquiries call our Customer Service Team on 0800 1214 474 or 07916 162782 or 07916 166267. For your convenience, our trained advisors are available from 8am – 8pm a day, Monday – Friday and Saturday 8am – 1pm, 6 days a week, to offer you support and assistance. We are closed on Christmas Day and New Year Day. We may monitor and/or record calls for the purposes of training, quality control and/or improving customer care.

By Email

Contact us via email at Customerservice@hagglehub.co.uk.

In Writing

Write to us at:

Department A – Customer Service
HH Customer Operations
North London Business Hub, 114 High Street, Southgate, London, N14 6BS

Department B – Returns /Refunds/Replacements
HH Finance Operations

North London Business Hub, High Street, Southgate, London N14 6BS.

Department C – S/SMK/SM
HH Sales/Marketing

North London Business Hub, High Street, Southgate, London N14 6BS.

Haggle Hub is on Facebook, Twitter and Instagram to communicate about what’s happening at Haggle Hub. We also invest in local and national charities, new developments and provide information about promotions, special offers and sales.

As part of hagglehub sustainable mission it is our commitment to building a sustainable business hat is contributing to a serious cause, climate change by making a difference using recyclable packaging and sourcing the products locally in the U.K

16.1. Your Privacy Is a Paramount Priority for Us

Haggle Hub does not sell or exchange customer information with anyone else. We share relevant information only with those parties entrusted with the processing of your account and the fulfilment of your order and to parties entrusted by us to undertake customer surveys. We have established procedures to protect your privacy – and we uphold them vigorously.

We make every effort to ensure your personal data is secure and to treat your information responsibly. When you become a Haggle Hub customer, we ask for your name, address and phone number, mobile number and email address. We also ask for your credit or debit card number and its expiry date, if you select that method for payment. Once we have your credit card information, we will not ask for it again unless a change is required. Your order history information is maintained to service your account.

Credit or debit card transactions are subject to routine searches from time to time. Haggle Hub undertakes these searches in association with licensed credit agencies to detect and prevent fraud.

When you order from Haggle Hub, you can pay by cheque if you wish. Cheque payments to Haggle Hub are processed, and your order is released and delivered to you when payment has cleared.

From time to time, we may write or telephone in order to update your account, or to give you information that we hope might interest you or gather feedback in order to help us improve customer service. If you don’t want us to get in touch, contact us at Customer Service Team on 0800 1214 474 and simply tell a Customer Service Representative to have your name removed from our contact list.

If false or inaccurate information is provided and fraud is detected, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:

• Checking details on applications for credit and credit-related or other facilities
• Managing credit and credit-related accounts or facilities
• Recovering debt
• Checking details on proposals and claims for all types of insurance
• Checking details of job applicants and employees

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

When you visit Hagglehub.co.uk, our system automatically notes which browser and Internet Provider (IP) you used for access. This information is useful because it helps us to create a site that offers you the best possible shopping experience.

Use Hagglehub.co.uk to look up the products you want, then phone free to order them or place orders through website. Any information you give to Haggle Hub, by telephone or hagglehub.co.uk , is stored safely and securely.

The information you submit to Haggle Hub is sent to us. We use it to support Hagglehub.co.uk through a secure website.

Haggle Hub protects all customer data against unauthorised access and takes reasonable steps to ensure our service providers do likewise. They and we use secure technology, privacy protection controls and restrictions on employee access to safeguard your personal information.

We reserve the right to disclose that we have obtained another person’s details from you and that we are contacting them because you have told us they may be interested in our website and have provided us with their name, email address or any contact details.

You are solely responsible for any personal message you submit by any forms of communication (website, phone, email, in writing or social media). You must not submit any message containing content that is illegal, obscene, indecent, discriminatory, racist or of a sexual nature or otherwise inappropriate.

When ordering from hagglehub.co.uk, you can select check out to give us a different Ship-To Address or change your method of payment.

You can also call Customer Service Team to change your address, telephone number or credit card account information or any relevant personal details.

You can e-mail us at Customerservice@hagglehub.co.uk.
Or call us on:

08001214474 
or
07916 162782 or 07916 166267

Haggle Hub UK Office/Correspondence
Haggle Hub
North London Business Hub, 114 High Street, Southgate, London, N14 6BS

Specific sections are outlined at point 14 above.

It is Haggle Hub’s policy to respect and protect Personal Information through Data Protection collected or maintained by or on behalf of Haggle Hub. We are fully committed to ensuring that all information is used correctly and is safe and secure. Customers’ information is not used for any other purposes other than to despatch products and to provide customer services.

Haggle Hub aims to securely manage the processing of Personal Information that it may receive from its customers and vendors in the EEA in support of its commercial operations. In connection with Haggle Hub’s commercial operations, including but not limited to fulfilment of product orders, website and e-mail communications, and customer service, Haggle Hub may now and/or in the future transfer or provide access to Personal Information regarding citizens of the EEA outside of the EEA, to continue to provide high security.

Welcome to Hagglehub customer care, we are here to help in any way we can about our products, suppliers, how to return, if there will be any delays, return policy, deliveries – how long will it take items to be delivered, and any delays. Shopping with Hagglehub, ordering, offers, promotions, deals, competitions, haggle of the month and Special Value of the Week and hourly deals. My Account, have access by creating an Account to be able to keep track of deliveries and edit details. Technical information regarding queries relating to your account and ability to provide a service. 

Our Aim to Our Customers Is:

·         To make our services easily accessible
·         To work towards ensuring all customers are treated respectfully
·         To ensure that any written enquiries are responded to in 48 hours
·         To respond to all email correspondence on the same day or within 48 hours

Customer Expectations

·         All staff to be a polite and professional
·         All staff to respond to customers in a timely manner
·         All staff to assist with enquiries, comments and complaints
·         To make suggestions, to ensure that customer’s needs are met to the best of our ability
·         All staff to ensure that the customers experience ‘customer satisfaction’
·         Staff to make efforts to bring a resolution to any issues/concerns that may arise.

Complaints and Comments

·         We will at all times provide customers with a service that will meet their expectation. However, if there are any issues/concerns, we would like customers to contact us stating they wish to make a complaint or highlight this

·         By phone on 08001214474
·         In writing at Haggle Hub – CCC, North London Business Hub, 114 High Street, Southgate, London, N14 6BS
·         We aim to respond to all complaints within on the same day or within 48 hours
·         Please forward written complaints and comments by email to hagglehub@customerservices.co.uk, to be dealt with.

Customers Can Help

·         To provide as much information possible to resolve any issues
·         By telling us how the service can be improved
·         By telling us how the website could be improved
·         Giving us feedback regarding your experience of the service
·         Any suggestions that could contribute to you having a better experience
·         Haggle Hub values our customers and will run surveys to gain feedback to improve our Customer Service.

“Service Provider” means any third party that may process a customer’s or vendor’s Personal Information under the instructions of, and solely for, Haggle Hub and will disclose Personal Information on its behalf.

“Personal Information” means any information or set of information in any form that identifies or can reasonably be used to identify a natural person. We will collect the information that you provide, when you use our service. contact details – names, addresses, emails, user login details and phone and mobile numbers.

Financial details – credit card, debit card  or bank information for purchases.

Communication details – for example when you have contacted us, or we need to contact you. Information will be required for phone or mobile numbers, email address, and text messages.

Review information – your reviews of products or services on Hagglehub websites, or images or feedback you may provided.

If you are unable to provide Hagglehub with your personal details  that are required to fulfil a statutory contractual requirement, then it will be difficult for you to make purchases, or to use Hagglehub’s website or services.

Personal information that is collected through automated means is by using cookies. We use cookies to collect and process the data. Cookies are files that are stored on your computers hard drive and are accessed by our server when you visit or website. 

Cookie functions  – Hagglehub uses cookies on the website to improve customers experiences, performance and to enhance the functioning of the website. 

“Sensitive Personal Information” means Personal Information that reveals race, ethnic origin, political opinion, religious or philosophical beliefs, trade union membership, any information that concerns health or sex life, or information relating to the commission of a criminal offense.

Notice

Haggle Hub notifies customers  about the types of Personal Information it collects about them, the purposes for which it collects such information, the types of third parties to which it discloses such information, and how to contact the organisation (Haggle Hub) with any inquiries or complaints. Notice will be provided in clear and conspicuous language at the time of collection, or as soon as practicable thereafter, and before Haggle Hub uses or discloses the information for a purpose other than that for which it was originally collected.

In the event a customer’s Personal Information is to be used for a new purpose incompatible with the purposes for which the information was originally collected or subsequently authorised or is to be transferred to a third party exercising independent control over the information, individuals are given, where practical and appropriate, an opportunity to decline to have their Personal Information so used or transferred. If the information used for a new purpose or transferred to the control of a third party is Sensitive Personal Information, the individual’s explicit consent will be obtained prior to the use or transfer of the information. However, this information will be used in the event that it is necessary to fulfil the customer’s order or to address any issues, concerns or complaints.

Haggle Hub will only transfer a customer’s Personal Information to a Service Provider where the Service Provider has given assurances that they provide at least the same level of privacy protection as is required by these privacy principles. Where Haggle Hub has knowledge that a Service Provider is using or sharing Personal Information in a way that is contrary to these principles, Haggle Hub will take reasonable steps to prevent or stop such processing.

Haggle Hub takes reasonable and appropriate administrative, technical, and physical precautions to protect the confidentiality, integrity, and availability of a customer’s Personal Information, whether in electronic or tangible, hard copy form.

Keeping safe

If someone contacts you saying they are from hagglehub and asks you to haggle or to buy items, this will only happen if you have approached us first, so put the phone down immediately – it is a scam

Never trust cold calls. If you are not sure who the caller is, end the call, and call back on a number you know is genuine, like the number on website, and talk to one of our callers at customer service. 

If you get an email or text you were not expecting, do not open any links or attachments in it

Read the warnings that appear, check the information, and always check in with us if you are not sure. We aim to help you to keep yourself safe. 

Customers have reasonable access to their Personal Information and may request corrections, deletions, or additions, as appropriate and except where the burden or expense of providing access would be disproportionate to the risks to the customer’s privacy or where the rights of persons other than the customer would be violated.

Haggle Hub limits the collection, usage, and retention of customer Personal Information to that which is for the intended purposes for which it was collected, and takes reasonable steps to ensure that all Personal Information is reliable, accurate, complete, and current. Haggle Hub depends on its customers to keep Personal Information reliable, accurate, complete, and current.

Haggle Hub has put in place mechanisms to verify ongoing compliance to security. Any Service Provider that violates the security principles will be subject to disciplinary procedures by Haggle Hub.